ckr4 Privacy Policy
Your Data, Your Rights, Our Commitment
At ckr4 we take the privacy of every player seriously. This Privacy Policy explains exactly what personal information we collect when you use ckr4.vip, how we use and store that data, who we share it with, and what rights you have over your own information. We encourage you to read this document in full before registering an account.
What This Policy Covers
The sections below summarise the core principles governing how ckr4 handles your personal data. Each principle is explained in detail further down this page.
ckr4 collects only the personal information that is strictly necessary to operate your account, process payments, and comply with anti-money-laundering (AML) obligations. We do not collect data we do not need.
All personal data is stored on encrypted, access-controlled servers. We apply industry-standard SSL/TLS encryption to every data transmission between your browser and our platform to prevent interception.
ckr4 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with essential service providers (payment processors, KYC partners) and only to the extent required.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with applicable data protection principles.
We use cookies and similar tracking technologies solely to improve platform performance, remember your preferences, and detect fraudulent activity. You can manage cookie preferences through your browser settings at any time.
ckr4 employs age verification checks at registration and during KYC review. Accounts identified as belonging to individuals under 18 years of age are closed immediately and all associated data is handled per our retention policy.
Information We Collect
1.1 Information You Provide Directly
When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal information:
- Identity data: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification document.
- Contact data: Email address, Bangladeshi mobile phone number, and, where provided, a residential address in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
- Identity documents: Scanned or photographed copies of your National Identity Card (NID), passport, or driving licence submitted during KYC verification.
- Financial data: bKash or Nagad mobile money account numbers, USDT wallet addresses, Bitcoin (BTC) wallet addresses, Rocket or Upay account references, and transaction records associated with deposits and withdrawals.
- Account credentials: Your chosen username and a hashed (never plain-text) version of your password. We never store passwords in readable form.
- Communication records: The content of live chat conversations, support ticket submissions, and any written correspondence you send to ckr4.
- Promotional interactions: Bonus codes entered, promotions claimed, survey responses, and feedback submitted via any ckr4 promotional channel.
1.2 Information Collected Automatically
When you visit ckr4.vip or use the ckr4 mobile interface, certain technical information is collected automatically by our systems. This data is essential for platform security, fraud detection, and service improvement:
- Device & technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited, games played, bets placed, time spent on each section of the Platform, search queries within the Platform, and clickstream data.
- Session data: Login timestamps, session duration, logout events, and geographic location derived from IP address (country and city level only — we do not use GPS-level location tracking).
- Transaction logs: A complete record of all deposit and withdrawal transactions, including amounts in BDT (৳) or cryptocurrency, timestamps, payment method used, and processing status.
- Cookies and tracking data: See Section 3 (Cookies & Tracking) for a full description of the cookies and similar technologies we deploy.
1.3 Information From Third Parties
ckr4 may receive personal data about you from the following categories of trusted third parties, solely to the extent necessary to verify your identity, process payments, or detect fraud:
- KYC and identity verification partners: Third-party services that verify the authenticity of identity documents submitted during account registration or verification review.
- Payment processors: bKash, Nagad, Rocket, and Upay may share transaction confirmation data with ckr4 to reconcile deposit and withdrawal records.
- Fraud detection services: Specialist providers that cross-reference account behaviour patterns against known fraud indicators to protect the integrity of the Platform.
- Game providers: Studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may share game session data and responsible gaming indicators with ckr4 where this is required under our licensing agreements with those studios.
How We Use Your Data
ckr4 processes your personal data only for specific, legitimate purposes that are necessary to deliver and improve our services. The table below sets out each processing purpose, the categories of data involved, and the legal basis on which ckr4 relies for that processing.
| Processing Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and authentication | Identity data, contact data, account credentials | Contractual necessity |
| Identity and age verification (KYC) | Identity documents, identity data, date of birth | Legal obligation / contractual necessity |
| Processing deposits and withdrawals | Financial data, identity data, transaction logs | Contractual necessity |
| Anti-money-laundering (AML) compliance | Financial data, identity data, transaction logs | Legal obligation |
| Fraud detection and platform security | Device data, usage data, session data, IP address | Legitimate interests |
| Responsible gaming monitoring | Usage data, transaction logs, game session data | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Communication records, identity data, transaction logs | Contractual necessity / legitimate interests |
| Promotional communications and bonus delivery | Contact data, promotional interactions | Consent (where required) / legitimate interests |
| Platform analytics and service improvement | Usage data, session data, cookies (aggregated) | Legitimate interests |
| Legal and regulatory compliance | All categories as required by applicable law | Legal obligation |
Marketing Communications
ckr4 may send you promotional emails or SMS messages about new games, upcoming cricket betting markets (BPL, IPL, T20 World Cup), seasonal bonuses (Eid, Pohela Boishakh, Ramadan), and platform updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team directly. Opting out of marketing will not affect transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts) which are necessary for the operation of your account.
Automated Decision-Making
ckr4 uses automated systems to assess risk, detect fraud, and enforce responsible gaming limits. Where an automated decision materially affects your account (for example, a temporary withdrawal hold triggered by an AML flag), you have the right to request human review of that decision by contacting our compliance team via the live chat function at ckr4.vip.
Cookies & Tracking Technologies
ckr4 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate, secure, and improve the Platform. A cookie is a small text file placed on your device when you visit ckr4.vip. These files do not contain executable code and cannot access other files stored on your device.
Categories of Cookies We Use
| Cookie Category | Purpose | Retention Period |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. These cookies are essential for the Platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language and currency preferences, game layout preferences, and recently played games so your experience is consistent across visits. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, user flows, and feature usage to help ckr4 understand how the Platform is used and where improvements are needed. | Up to 24 months |
| Security & Fraud Detection | Device fingerprinting and behaviour analysis to identify suspicious activity, detect account takeover attempts, and enforce responsible gaming limits. | Up to 12 months |
Managing Your Cookie Preferences
Most modern browsers allow you to view, manage, block, and delete cookies through the browser's settings or preferences menu. The specific steps vary by browser; please consult your browser's help documentation for instructions. Please be aware that blocking strictly necessary cookies will prevent you from logging in to your ckr4 account and using core Platform features. ckr4 does not respond to "Do Not Track" (DNT) browser signals at this time, as there is no universally accepted standard for how DNT signals should be interpreted by online platforms.
Data Sharing & Third Parties
ckr4 does not sell, rent, or otherwise commercially exploit your personal data. We share data with third parties only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.
Service Providers
ckr4 works with carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These providers are permitted to use your data only to perform services for ckr4 and are contractually prohibited from using it for any other purpose. Current categories of service providers include:
- Payment processors: bKash, Nagad, Rocket, and Upay (mobile money), and cryptocurrency network infrastructure providers for USDT and BTC transactions.
- KYC and identity verification: Third-party document verification platforms that authenticate NID cards, passports, and other identity documents submitted by players during account registration and review.
- Fraud prevention and security: Specialist cybersecurity and fraud detection providers that analyse account behaviour patterns to identify and prevent fraudulent activity on the Platform.
- Game content providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose software is integrated into the ckr4 Platform. These providers may receive session identifiers and game-specific data as required to deliver their game content.
- Cloud hosting and infrastructure: Secure, enterprise-grade cloud infrastructure providers on whose servers ckr4 stores Platform data. All data is stored with encryption at rest.
- Customer support platforms: Live chat and ticketing software providers through which our support team communicates with players.
Legal and Regulatory Disclosure
ckr4 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, where disclosure is necessary to protect the safety of our players or the public, or where disclosure is required to enforce our Terms & Conditions or defend against legal claims. ckr4 will notify affected players of any legally compelled disclosure to the extent permitted by law.
Business Transfers
In the event that ckr4 undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, ckr4 will take reasonable steps to ensure that the acquiring entity applies equivalent privacy protections to your data and will notify registered players of the change via the email address associated with their account.
No Cross-Border Transfer Without Safeguards
Where ckr4 transfers personal data to third-party service providers located outside Bangladesh, we ensure that appropriate contractual safeguards are in place to protect your data to at least the same standard as it would receive under this Privacy Policy. ckr4 does not transfer personal data to jurisdictions with inadequate data protection standards without implementing compensating controls.
Data Retention & Security
How Long We Keep Your Data
ckr4 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Account and identity data: Retained for the full duration of your account and for a minimum of five years after account closure, in compliance with AML record-keeping obligations.
- Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations applicable to payment service activity.
- KYC documents: Retained for the duration of your account and for at least five years after account closure. Copies are securely deleted at the end of the retention period.
- Support communication records: Retained for three years from the date of the last interaction, or for the duration of any open dispute, whichever is longer.
- Analytics and usage data (aggregated): Retained in anonymised, aggregated form indefinitely for platform improvement purposes. This data cannot be used to identify individual players.
- Marketing consent records: Retained for three years from the date of consent or the date of opt-out, to demonstrate compliance with marketing regulations.
How We Protect Your Data
ckr4 implements a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our key security measures include:
- SSL/TLS encryption: All data transmitted between your device and ckr4.vip is encrypted using industry-standard TLS protocols, indicated by the HTTPS prefix and padlock icon in your browser.
- Encryption at rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256 encryption on our server infrastructure.
- Access controls: Access to personal data is restricted to ckr4 staff and contractors who need it to perform their specific job functions. All access is logged, audited, and reviewed regularly.
- Two-factor authentication (2FA): ckr4 offers and encourages the use of 2FA for player accounts, and enforces 2FA for all internal administrative access to systems containing personal data.
- Penetration testing: ckr4 engages independent security specialists to conduct periodic penetration testing of the Platform infrastructure and application layer.
- Incident response: ckr4 maintains a documented data breach response procedure. In the event of a breach affecting player data, ckr4 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
Despite our best efforts, no online platform can guarantee absolute security. You play an important role in protecting your own data by choosing a strong, unique password for your ckr4 account and by not sharing your login credentials with any other person.
Your Privacy Rights
ckr4 respects your right to control your personal data. As a player on our Platform, you have the following rights in relation to the personal information we hold about you:
Right of Access
You have the right to request a copy of all personal data that ckr4 holds about you. This is commonly referred to as a Subject Access Request (SAR). ckr4 will provide the requested data in a structured, commonly used, and machine-readable format within 30 days of receiving a verified request.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information (such as your email address or phone number) directly within your account settings. For changes to identity-linked data (such as your name or date of birth), you will need to contact our support team and provide supporting documentation.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal data — sometimes called the "right to be forgotten". This right is subject to important limitations: ckr4 cannot delete data that it is legally required to retain (for example, transaction records retained for AML compliance purposes). Where deletion is not possible for legal reasons, ckr4 will restrict further processing of your data to only what is legally required.
Right to Restriction of Processing
You may request that ckr4 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing based on legitimate interests and that objection is under review.
Right to Data Portability
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transferred directly to another data controller where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where ckr4 relies on legitimate interests as the legal basis for that processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
Rights Related to Automated Decision-Making
Where ckr4 makes decisions about your account through purely automated means that produce significant effects (such as account suspension or withdrawal restriction), you have the right to request human review of that decision, to express your point of view, and to contest the outcome. Contact our compliance team via live chat to initiate a review.
Minors & Age Verification
The ckr4 Platform is intended solely for adults aged 18 years and above. We employ automated age verification checks at the point of registration and conduct additional KYC verification for all players before processing withdrawals. These checks are designed to prevent minors from accessing our gaming and betting services and from submitting personal data to our Platform.
Where ckr4 discovers or reasonably suspects that an account has been registered by a person under the age of 18, we will immediately suspend that account, conduct an investigation, and — if the suspicion is confirmed — permanently close the account, void any balances, and delete or securely archive all associated personal data in accordance with applicable legal requirements.
Parents and guardians who are concerned about a minor's access to online gambling platforms are encouraged to make use of parental control software and internet filtering tools that can restrict access to gambling websites. ckr4 supports responsible gambling education and encourages open discussion about the risks of online gambling within families and communities across Bangladesh.
If you are aware of any minor who has accessed ckr4 or submitted personal information to our Platform, please contact our support team via live chat at ckr4.vip immediately so that we can investigate and take appropriate action without delay.
Policy Updates & Contact
Changes to This Privacy Policy
ckr4 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this policy will always be published at ckr4.vip/privacy-policy with the effective date clearly indicated at the top of the document.
Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or reduces your privacy rights — ckr4 will notify registered players via the email address associated with their account or via a prominent in-platform notification, providing at least 14 days' advance notice before the updated policy takes effect. Your continued use of the ckr4 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ckr4 holds about you, please contact our support team through any of the following channels:
- Live chat: Available 24/7 directly on ckr4.vip — the fastest way to reach our support team for urgent privacy matters.
- Email: [email protected] — for non-urgent privacy inquiries, data rights requests, and formal written complaints. We aim to acknowledge all email inquiries within 5 business days.
- Support ticket: Submit a detailed support ticket through your registered ckr4 account dashboard for a documented, traceable record of your privacy request.
All privacy-related inquiries are handled by our dedicated compliance and data protection team. We treat every request with strict confidentiality and respond in accordance with the timelines set out in Section 6 of this policy.
Governing Language
This Privacy Policy is written and maintained in English. In the event of any conflict or discrepancy between this English-language version and any translated version that may be made available for informational purposes, the English-language version shall prevail in all respects.
Severability
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed from the remainder of the policy, which shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the severed clause.
Ready to Experience ckr4?
Now that you understand how ckr4 protects your personal data, explore our full range of games, live cricket betting markets, and crypto-friendly payment options available to players across Bangladesh.